Refund Policy
We want you to love your kitchen experience with us! If you’re not completely satisfied with your purchase, we’re here to help. Please review our refund policy below:
Eligibility for Refunds: Refunds are available for items returned within 30 days of delivery. Products must be unused, in their original packaging, and in the same condition as received. Sale items or custom orders are non-refundable unless defective.
Defective or Damaged Items: If your product arrives faulty or damaged, we’ll provide a full refund or replacement at no extra cost. Please notify us within 7 days of delivery with proof (e.g., photos).
How to Request a Refund: Contact us at [insert email/phone] with your order number and reason for return. We’ll guide you through the process and provide a return shipping label if applicable.
Processing Time: Once we receive and inspect your return, we’ll notify you of approval within 3 business days. Approved refunds will be processed to your original payment method
within 5-10 business days, depending on your bank.
Shipping Costs: Original shipping fees are non-refundable. Return shipping is free for defective items; otherwise, it’s the customer’s responsibility.
Non-Refundable Items: Used products, items without proof of purchase, or those returned after 30 days are not eligible for a refund.
For any questions, reach out to us anytime, we’re here to make things right!
